J.D. Power Tech Support Podcast -- EP 6 – People

During this episode, our team continues their discussion around the tech support maturity model, this time focusing on People. Where do most companies fall in the maturity model when it comes to their People? What best practices are high performing organizations deploying?
 
This podcast features a discussion with:
-- Michael Vermillion, Vice President and General Manager of J.D. Power Travel & Hospitality Intelligence.
-- Mark Miller, Practice Leader, Customer Service Advisory, J.D. Power
-- Mike Noeth, Evaluator, Customer Service, Technical Support, Field Service, J.D. Power
-- Greg Dickerson, Call and Contact Center Consultant, J.D. Power