J.D. Power Travel & Hospitality Podcast -- Exclusive Insight -- Passenger View

Our latest episode of the podcast features a recent webinar conversation between J.D. Power Travel Intelligence Practice Lead, Michael Taylor, and Kate Sullivan, Deputy Director of Strategic Partnerships and Liz Moselle, Assistant Director of Guest Experience of Philadelphia Airport.

The three discuss how PHL is using a new research technique, Passenger View, to gather the right data to make strategic, travel-centric decisions on upgrades and redesign initiatives, increase travel satisfaction, and drive non-aeronautical revenues.