Welcome to the CanadianSME Small Business Podcast, hosted by Maheen. In today’s fast-paced business world, customer experience is a key differentiator—and 84% of Canadian consumers are willing to pay more for a great experience (PwC Canada). This highlights the importance of strong communication and round-the-clock availability in driving customer satisfaction and business success.
Joining us in this episode is Nicole Stracey, Growth and Partnership Manager at AnswerConnect, a leading provider of live answering services. Nicole shares her expertise on how small businesses can leverage live answering solutions to enhance customer service, build trust, and scale communication effectively.
Key Highlights from This Episode:
- How Live Answering Services Improve Customer Satisfaction - Nicole explains how businesses can enhance customer interactions and build long-term relationships through personalized communication.
- The Power of 24/7 Availability – Learn why round-the-clock support is essential in today’s competitive market and how it helps businesses retain customers and increase loyalty.
- Scaling Communication with Live Answering Services – Discover how small businesses can manage customer interactions more effectively as they grow and expand.
- Real-World Success Stories – Nicole shares examples of businesses that have transformed their customer experience using AnswerConnect’s services.
- Building Strong Client Relationships – Understand the importance of trust, personalization, and responsiveness in delivering exceptional customer service.
Special Thanks to Our Partners:
- RBC: https://www.rbcroyalbank.com/dms/business/accounts/beyond-banking/index.html
- UPS: https://solutions.ups.com/ca-beunstoppable.html?WT.mc_id=BUSMEWA
- IHG Hotels and Resorts: https://businessedge.ihg.com/s/registration?language=en_US&CanSME
- Google: https://www.google.ca/
For more expert insights, visit www.canadiansme.ca and subscribe to the CanadianSME Small Business Magazine. Stay innovative, stay informed, and thrive in the digital age!
Disclaimer: The information shared in this podcast is for general informational purposes only and should not be considered as direct financial or business advice. Always consult with a qualified professional for advice specific to your situation.