What's on your mind? Let CX Passport know...

🎤Get amazingly emotional in “The one where Pest Control Saves Lives” with Matt Beckwith in CX Passport episode 48🎧

🥰You MUST listen to the last story. Amazingly emotional story of impact

🤗Contact centers going beyond just call deflection

🏡Why Home Services is one of the most intimate CX industries

📚Be the chief storyteller

🧙‍♂️Don't be limited by (aka fooled by) generational stereotypes & urban legends

🤔Do customers prefer digital or did we make it too hard for them to call a human?

🔎Travel teaches you to look beyond what's in the foreground and observe the full local experience

😲Knowing your customer saved a life!

Hosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.

Episode resources:

Website: www.contactcentergeek.com and www.mattbeckwith.com

LinkedIn: www.linkedin.com/in/matthewbeckwith/

Twitter: @mattbikewith