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J.D. Power Work-At-Home Podcast - Episode 3

Travel & Hospitality Intelligence
Travel & Hospitality Intelligence
Episode • Sep 23, 2020 • 20m
On this episode, J.D. Power’s Michael Vermillion, Mark Miller, and Scott Killingsworth are joined by special guest Alison Fox, Travel + Leisure digital contributor, to discuss issues and trends related to the shift to Work-at-Home for customer service operations.

Topics discussed during this episode include:

-- How employers can take advantage of the flexibility that Work-at-Home has created
-- Decreases in productivity
-- Impact of Work-at-Home on young new hires