Today, Clint speaks to our Care Crowd Creed #2 tenet that Customers are Great! Great people are on both sides of the relationship in healthcare. It takes both parties, the caregiver and the care-receiver, to truly forge a great relationship whereby both parties truly expect and receive service excellence from each other. Of course there will be customers who are not always as cheerful as we like, or as thankful, or maybe have issues making their payments on time, etc. Remember that they don’t necessarily want to be customers in the first place (who can blame them) but that gives us the opportunity to help make their lives that much better, which can lead to a great relationship downstream. Get some great ideas today!
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