What's on your mind? Let CX Passport know...

🎤If Customer Experience is so broken, what’s the one thing to fix it? Find out in “The one with CSX (Customer SERVICE Experience)” with Alex Mead in CX Passport episode 61🎧

😣What's wrong with customer experience today?

☝What’s the 1 thing to fix it?

🧵Two main threads of Customer Experience

🤬Customer SERVICE Experience (CSX) is still so broken

😲Fixing parcel delivery when 1 in 5 deliveries (20%!) resulted in a phone call

🚚Living the employee's experience to understand customer experience

👀SHOW leaders the actual customer experience

🌍The evolution of customer experience across 30+ countries

😎Ah...Grand Cayman

Hosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.

Episode resources: 

Alex Mead: www.linkedin.com/in/alexmead/