J.D. Power Travel & Hospitality Podcast – Episode 17, December 2019

J.D. Power's Michael Vermillion, Michael Taylor, Andrea Stokes and Jennifer Corwin discuss hot topics in the travel and hospitality industry in our latest Travel Podcast.

Among the topics discussed...

-- Top stories of 2019
-- Boeing 737 Max
-- Market forces in hospitality
-- Lyft's entry into rental cars
-- Uber and Lyft disruption at the airport
-- Emerging digital options
-- A shift in loyalty programs
Predictions for 2020