Why are both sides of the story important? often we spend way too much time thinking about what people should do instead of understanding where they are coming from. We focus on how we can control the situation instead of understanding and connect with other people.

We write scripts in our heads all the time. We think of how something should be done and rarely get the other side of the story. We make a crappy first draft and then leave it at that. Instead of revising our script to allow for the whole person to show up.