Tips & Talk 52 – How Good is Your Customer Service? Really?
I heard something a long time ago, during my corporate days, and it’s one of those statements that holds true over time.
“Don’t tell people you have great customer service, show them.”
It’s too easy to talk about a level of care and service you offer your customers. Let’s face it, everyone does that. But actually following through on it is where the majority of businesses fail. They talk one thing and do another.
It’s surprising because having top-notch customer service, in the majority of cases, doesn’t add to the costs of running a business. Going the extra mile and adding in special touches is more a matter of planning and implementing a process than anything else.
Most businesses pay very little attention to this. So why should you? Repeat business – that’s why.
I want you to think about your customer service? Not what you say but what you’re really doing? I break this review into 2 categories. That’s what we talk about in today’s show.
CONNECT with me here:
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PAY IT FORWARD by leaving a rating and review.
I'd love to hear your comments. Tell me how the show has helped you or a specific guest or point that had an impact. You can do that right here.
Thanks for listening!
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“Don’t tell people you have great customer service, show them.”
It’s too easy to talk about a level of care and service you offer your customers. Let’s face it, everyone does that. But actually following through on it is where the majority of businesses fail. They talk one thing and do another.
It’s surprising because having top-notch customer service, in the majority of cases, doesn’t add to the costs of running a business. Going the extra mile and adding in special touches is more a matter of planning and implementing a process than anything else.
Most businesses pay very little attention to this. So why should you? Repeat business – that’s why.
I want you to think about your customer service? Not what you say but what you’re really doing? I break this review into 2 categories. That’s what we talk about in today’s show.
CONNECT with me here:
Website | Facebook | Instagram
SUBSCRIBE to the podcast:
Apple Podcasts | Google Podcasts | Spotify
PAY IT FORWARD by leaving a rating and review.
I'd love to hear your comments. Tell me how the show has helped you or a specific guest or point that had an impact. You can do that right here.
Thanks for listening!
Resources for Growth of Your Handmade Biz
5 Rookie Mistakes Webinar (FREE)
Start with Confidence
Networking Ninja
Content for Makers
Inspired! Daily Planner
Makers MBA
Check out the Merch Shop
Gifts for you or your biz friends that will make the days brighter and add a touch of inspiration and happiness. Enter the shop here.
Join our community of handmade product makers
Gift Biz Breeze is an active and inspiring group of creators at all levels of business development. Ask questions, see what others are working on, and learn new things - it's all there and we're waiting for you to join us!
Finally, would you please leave a review? Thanks!
It helps other makers like you find the show and build their businesses too. You can do so right here: Rate This Podcast
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