The Convergence of IT & Comms For a Better Employee Experience with Robin Merritt, SVP, Chief of Staff & Community, & Karl Mosgofian, CIO of Gainsight
This episode features an interview with two distinguished executives from Gainsight, the leader in Customer Success software. Robin Merritt is the SVP and Chief of Staff & Community, and previously served as Global Head of Internal Communications at Box. Karl Mosgofian is the Chief Information Officer. He comes to Gainsight after previously serving as CIO of Harmonic, the publicly-traded leader in virtualized cable access and live video streaming.
On this episode, Robin and Karl dive into best practices for how IT and Comms can work together. They also share why the roles of CIO and Chief of Staff will converge even more in the future, and what they wish they knew earlier in their careers.
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Episode Timestamps:
*(2:12) - How Robin got interested in comms
*(3:59) - How Karl got interested in IT
*(5:23) - Robin’s current role at Gainsight
*(6:39) - Karl’s current role at Gainsight
*(7:50) - Segment: Storytime
*(16:20) - Segment: Getting Tactical
*(22:28) - The evolution of IT & Comms and what the future looks like
*(30:38) - Segment: Asking For a Friend
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