Servant Selling and utilizing Customer Intelligence with Dave Murray: Episode 156 of The Action Catalyst Podcast
Dave Murray, a former client of The DiJulius Group, joined The DiJulius Group after 20 years of experience in Customer service, marketing, and sales, primarily in the sports and entertainment industry. Dave’s experience has varied from leading call centers and front-line team members, to working closely with key partners and stakeholders.
Dave has been personally trained on the methodology created by John DiJulius, and uses it regularly with clients including Anytime Fitness, Carnival Cruise Lines, TravelCenters of America, and many more. As a Senior Customer Experience Consultant with The DiJulius Group, Dave leads clients in generating ideas, turning those ideas into systems, and then implementing and executing them enterprise wide. He is also an accomplished keynote speaker full of insight and wit; leaving audiences motivated, entertained and walking away with great content to implement immediately.
Show Highlights:
A lot of businesses see customer experience as an expense instead of an investment. @DavidDMurrayThe experience you provide is the one true way to differentiate yourself from the competition. @DavidDMurrayA successful customer service statement is one that every employee in the company understands, recognizes what it means for their roll and knows how to act on it. @DavidDMurrayBe aware of how you treat every person you contact within the company, even the doorkeeper. @DavidDMurrayThink beyond that singular transaction. @DavidDMurrayMake the most of the time you have with your customer, listen and build your customer intelligence. @DavidDMurray
Find more on Dave Murray and the Dijulius Group by clicking here.
The Action Catalyst is a weekly podcast hosted by Dan Moore, President of Southwestern Advantage, the oldest direct-sales company in America, and Partner with Southwestern Consulting. With more than 45 years in sales leadership and marketing management, Dan has a wealth of knowledge to share on how to make better use of time to achieve life, sales, and other business goals. Each week, he interviews some of the nation’s top thought leaders and experts, sharing meaningful tips and advice. Subscribe on iTunes and please leave a rating and review!
Dave has been personally trained on the methodology created by John DiJulius, and uses it regularly with clients including Anytime Fitness, Carnival Cruise Lines, TravelCenters of America, and many more. As a Senior Customer Experience Consultant with The DiJulius Group, Dave leads clients in generating ideas, turning those ideas into systems, and then implementing and executing them enterprise wide. He is also an accomplished keynote speaker full of insight and wit; leaving audiences motivated, entertained and walking away with great content to implement immediately.
Show Highlights:
A lot of businesses see customer experience as an expense instead of an investment. @DavidDMurrayThe experience you provide is the one true way to differentiate yourself from the competition. @DavidDMurrayA successful customer service statement is one that every employee in the company understands, recognizes what it means for their roll and knows how to act on it. @DavidDMurrayBe aware of how you treat every person you contact within the company, even the doorkeeper. @DavidDMurrayThink beyond that singular transaction. @DavidDMurrayMake the most of the time you have with your customer, listen and build your customer intelligence. @DavidDMurray
Find more on Dave Murray and the Dijulius Group by clicking here.
The Action Catalyst is a weekly podcast hosted by Dan Moore, President of Southwestern Advantage, the oldest direct-sales company in America, and Partner with Southwestern Consulting. With more than 45 years in sales leadership and marketing management, Dan has a wealth of knowledge to share on how to make better use of time to achieve life, sales, and other business goals. Each week, he interviews some of the nation’s top thought leaders and experts, sharing meaningful tips and advice. Subscribe on iTunes and please leave a rating and review!
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