In our 10th episode of Deming Speaks, this 19-minute excerpt from a 1984 in-house presentation by Dr. Deming includes his thoughts on the following topics:
- What is your job?
- Can you know if you do your job right?
- Who is the judge of your work?
- Who is your immediate customer?
- How many people know how your customer uses the work you turn out?
- Can you do your work if you don’t know how your customer uses your work?
- How to wash a table?
- Communication gaps
- Every sit down and do their job
Activity