The Value of Understanding the Employee Experience with Ben Matthews, Senior Director of Internal Communications at NVIDIA
This episode features an interview with Ben Matthews, Senior Director of Internal Communications at NVIDIA. Ben has spent his entire career in communications. He is a recognized industry leader and speaker who has previously worked for Google, eBay, and Crown Castle.
In this episode, Ben and Amanda discuss building an internal comms program from scratch, how to prove value to leaders, and why internal communicators are the imagineers of business.
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“10 years ago, everyone that was saying they were internal communications, suddenly changed to be head of employee engagement. And now, I think you’re seeing that change again from people changing from internal comms and employee engagement, to employee experience. And that’s great because that shows progress. But, it’s only progress if we’re doing more than changing our names. If we’re genuinely out there looking to influence. And the truth is, no one can own employee experience. It’s too broad a subject for any one team to own. Where I do think we play is we can act as that connective tissue and glue to bring different people together.” – Ben Matthews
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Episode Timestamps:
*(01:43): Ben’s background
*(03:32): Ben’s current role at NVIDIA
*(04:15): Segment: Story Time
*(04:46): How Ben built an internal communications program from the ground up
*(09:11): Segment: Seat at the Table
*(10:40): How internal communicators can show value to leaders
*(16:22): How internal communicators are the imagineers of business
*(18:59): Segment: Ripped from the Headlines
*(22:09): How Ben shifted his strategy in 2020
*(33:28): Segment: Asking for a Friend
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