What's on your mind? Let CX Passport know...

Today’s guest Jonathan Daniels, the founder of CX Centric, brings us a global customer centricity approach to CX. In today’s episode, we get to hear why Jonathan hosts CX Centric conversations in which he purposely choses a global slate of facilitators and participants. 

Learn from his 8 CX Centric principles and why strategy is well and good but how you achieve it in reality is what really matters. 

And yes...discover why Rwanda is the Singapore of Africa. 

Hosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.

Episode resources:

Jonathan Daniels: www.linkedin.com/in/jdaniels-cx

CX Centric: www.cx-centric.com

CX Centric Conversations: www.cx-centric.com/events

CX Centric 8 Principles

• Every interaction creates a personal reaction
• Customer familiarity breeds alignment
• Employees do what is measured, incented and celebrated
• Customer data should be exchanged for success and experiences
• Adapt quickly around customers and the environment
• Proactively plan for both organisational and customer success
• Plan for your customers’ current and future needs
• Continuously learn and improve