Now, we turn to two experts who work with the first responders during an emergency: the people who take the calls that come into 911 call centers around the country.

Brian Fontes is the CEO of the National Emergency Number Association, a nonprofit group that has recently published a report that surveyed 911 call center personnel to see how they are dealing with the pressures of their pressure-filled jobs. The short answer: not well.

Karima Holmes is the Vice President of Public Safety for Carbyne, a technology company that co-produced the report.

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