How to design services that always fit the context? / Priyam Sharda / Episode #113
Most service designers will say that their goal is to design solutions that have a natural fit in people's lives.
Because those are the solutions that will be embraced by the users and thus make the impact we're seeking to create.
One challenge you probably already have faced is that as a service designer you always come in as an outsider.
Usually at the start of a project you know very little about the local context, culture or environment.
Even if you're designing something which is close by like a service for the internal department next door.
So designing a solution that fits is not easy.
Of course doing good design research helps. But that's not enough.
You need something else to make sure your solution fits into the context.
In this episode Priyam Sharda shares what that is.
I invite you to listen to the stories Priyam shares and think about how the lessons translate to your world.
Think you'll be surprised how many parallels you'll be able to find.
--- [ GUIDE ] -—
00:00 Welcome to episode 113
02:10 Who is Priyam
03:10 60 second rapid fire
05:30 Designing better health care
09:00 Partnerships are the secret
15:00 Challenging the narrative
18:00 The response to design
20:30 Enabling the enablers
26:00 Scaling services
33:15 Be part of the transformation
36:30 Just do what works
43:15 Redefining results
47:00 Get in touch with Priyam
47:30 Final thoughts
--- [ LINKS ] ---
* https://www.linkedin.com/in/priyamsharda/
* https://scopeimpact.fi/
* https://www.theoryofchange.org/what-is-theory-of-change/
--- [ MORE ] ---
Enjoyed the show? Take a look at some of the other episodes.
https://go.servicedesignshow.com/spotify
YOUTUBE
Every episode of the Service Design Show is also available as via the official YouTube channel.
https://go.servicedesignshow.com/youtube
INSTAGRAM
Get an exclusive behind the scenes look of the Show.
https://go.servicedesignshow.com/instagram
--- [ FREE COURSE ] ---
HOW TO EXPLAIN SERVICE DESIGN
Learn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are!
https://servicedesignshow.com/free-course
Because those are the solutions that will be embraced by the users and thus make the impact we're seeking to create.
One challenge you probably already have faced is that as a service designer you always come in as an outsider.
Usually at the start of a project you know very little about the local context, culture or environment.
Even if you're designing something which is close by like a service for the internal department next door.
So designing a solution that fits is not easy.
Of course doing good design research helps. But that's not enough.
You need something else to make sure your solution fits into the context.
In this episode Priyam Sharda shares what that is.
I invite you to listen to the stories Priyam shares and think about how the lessons translate to your world.
Think you'll be surprised how many parallels you'll be able to find.
--- [ GUIDE ] -—
00:00 Welcome to episode 113
02:10 Who is Priyam
03:10 60 second rapid fire
05:30 Designing better health care
09:00 Partnerships are the secret
15:00 Challenging the narrative
18:00 The response to design
20:30 Enabling the enablers
26:00 Scaling services
33:15 Be part of the transformation
36:30 Just do what works
43:15 Redefining results
47:00 Get in touch with Priyam
47:30 Final thoughts
--- [ LINKS ] ---
* https://www.linkedin.com/in/priyamsharda/
* https://scopeimpact.fi/
* https://www.theoryofchange.org/what-is-theory-of-change/
--- [ MORE ] ---
Enjoyed the show? Take a look at some of the other episodes.
https://go.servicedesignshow.com/spotify
YOUTUBE
Every episode of the Service Design Show is also available as via the official YouTube channel.
https://go.servicedesignshow.com/youtube
Get an exclusive behind the scenes look of the Show.
https://go.servicedesignshow.com/instagram
--- [ FREE COURSE ] ---
HOW TO EXPLAIN SERVICE DESIGN
Learn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are!
https://servicedesignshow.com/free-course
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