J.D. Power Tech Support Podcast -- EP 5 – Strategy

During this episode, our team continues diving into the tech support maturity model with a discussion around Strategy. Where do most companies fall in the maturity model when it comes to Strategy? What are high performing organizations doing to align their Strategy with the overall business strategy?
 
This podcast features a discussion with:
-- Michael Vermillion, Vice President and General Manager of J.D. Power Travel & Hospitality Intelligence.
-- Mark Miller, Practice Leader, Customer Service Advisory, J.D. Power
-- Mike Noeth, Evaluator, Customer Service, Technical Support, Field Service, J.D. Power
-- Greg Dickerson, Call and Contact Center Consultant, J.D. Power