Panera vs. Chipotle: Don’t Let COVID Kill Your Experience

On this episode of Brand2Brand, Thomas and Veronica share tips and tricks to evaluate your brand’s approach to customer experience during the pandemic. By taking a look at brands like Panera and Chipotle, it's clear some businesses have risen to the challenge and learned lessons that don't have to go away when COVID does.

For a full transcript of the podcast audio, including research and reference materials, visit blog.stirlingbrandworks.com.