Role-playing is one of the most effective tools for increasing your confidence. By having rote answers that you’ve rehearsed and memorized, you can answer questions that sometimes feel intimidating. In this episode, BOD member, Michelle Binette, turns the tables on Kimberley by asking typical client questions. Some of the answers may surprise you.

In this episode we learn:
- when a potential client phones, sell the consultation, not the project
- how to prevent clients who do not have a sufficient budget from calling, or to prompt them to increase the budget once they do call
- how to ask clients for the job
- how to say no to the wrong client/project
- a reasonable amount to charge with a living room decorating project
- why it’s important to read your contract to the client (line by line!)

It’s time to take control of your business.
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