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🎤🎞️A new CX Passport country! “The one with CX in Ghana” with Kojo Hayford, Founder CEO at eSAL LLC in CX Passport Episode 181🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction

1:22 The state of customer experience in Ghana and Africa

5:16 Understanding cultural and linguistic diversity in Africa

9:27 Opportunities in content management and moderation

14:06 Positioning Ghana as a long-term BPO hub

19:19 1st Class Lounge

22:34 The evolution of the BPO industry in Africa

27:41 Driving global customer experience and cultural alignment

31:29 Contact info and closing

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I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

Kojo LinkedIn: https://www.linkedin.com/in/kojo-hayford-a521011/

eSAL LLC Website: https://www.esalsolutions.com/