Indianapolis International Airport ranked highest among medium-sized airports in the J.D. Power 2022 North America Airport Satisfaction Study.
On the latest episode of the J.D. Power Travel & Hospitality Podcast, Mario Rodriguez, Executive Director of the Indianapolis Airport Authority, sits down for a one-on-one interview with Michael Taylor to talk about why the airport excels at satisfying passengers.
The J.D. Power Travel & Hospitality Podcast is a monthly podcast that delves into the latest news and trends affecting the travel industry.
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On this episode, you’ll hear…
-- How Indianapolis’ post-9/11 terminal construction makes travel easier for passengers.
-- How ease of airport access, location of airport, and building design all serve traveler needs and shape the customer experience.
-- How Indianapolis’ focus on food, beverage, and retail experience has optimized the experience for travelers.
-- How the airport is combating the industry-wide attrition challenges through innovation.