For many, the very word is a downer... Monday. However, it doesn’t have to be this way (in fact, it should be just the opposite). If Mondays seem to be a day set aside to triage the remains of what occurred over the weekend, then you have a pretty good indicator that there are systems and policies in need of repair/replacement in your organization. From a sales/marketing/morale perspective, Monday should be the roaring start to a successful week, filled with goal-setting, strategic planning, morale-boosting, etc - the keyword being an ‘action’ day, not a recoup/readdress day. Listen in as Clint provides some tips for ensuring that Mondays become a day to look forward to, while on the path to deliver great customer service and continual growth.
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