Is there a future for service design agencies when everything goes in-house? That's the existential question Sarah Drummond asks. If we're helping organisations build internal service design capacity what will be the role of the agency in the future? We also discuss how frontline staff can be even more involved an empowered to design services.

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EPISODE GUIDE
02:05 - Your first encounter with Service Design
04:50 - How can we build capacity for service design?
11:56 - How far can our future role go?
18:50 - What if frontline staff were in charge of changing the system?
24:45 - Big question: How are you being measured

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LINKS FROM THE EPISODE
We Are Snook ➜ https://go.servicedesignshow.com/zsbpp
Sarah on LinkedIn ➜ https://go.servicedesignshow.com/91nxf

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