Winning the Battle for Talent Podcast -- EP 9 -- Empathy
On this episode, our experts discuss empathy. What is empathy in relation to customer service? Why is it important? How do you distill it into your cultural?
E9 features a discussion with:
-- Michael Vermillion, Senior Managing Director, Global Business Intelligence, J.D. Power
-- Mark Miller, Practice Leader, Customer Service Advisory, J.D. Power
-- Alexandra Blum, Founder, Silver Lining Marketing
E9 features a discussion with:
-- Michael Vermillion, Senior Managing Director, Global Business Intelligence, J.D. Power
-- Mark Miller, Practice Leader, Customer Service Advisory, J.D. Power
-- Alexandra Blum, Founder, Silver Lining Marketing
Activity