Join the party and get the scoop…KS dishes on a project meltdown and enlists the help of designer friends to do the same.

In this episode we learn:
- every difficult moment on a project requires us to look closely to see what we might have done to prevent it
- own the errors you make and make them right
- do not apologize if it’s not a mistake you made
- be firm with clients if they become aggressive

It’s time to take control of your business.
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