What can you do to de-escalate potentially violent confrontations so things don't come to fist blows? How do you deal with people who get in your face and act in verbally belligerent ways? My guest today has spent his career studying the psychology of aggressive people and how to handle them. His name is Shawn Smith, and he's a psychologist, and the author of the book "Surviving Aggressive People: Practical Violence Prevention Skills for the Workplace and the Street."
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