How to express any service using 4 fundamental elements / Xin Xiangyang / Episode #13
Professor Xiangyang Xin talks about the fundamental elements that make up a service. Without a clear understanding of these elements it's impossible to design and express services. We also talk about the core skills a service designer needs.
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EPISODE GUIDE
1:53 - First encounter with Service Design.
6:28 - How can we express a service?
14:21 - How many skills do service designers need?
22:28 - What is a service?
27:24 - Expert tip: be an interesting and good human being
29:30 - Big question: what does it mean to be a service receiver?
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ABOUT XIN XIANGYANG
Twitter ➜ https://goo.gl/RLv8rp
LinkedIn ➜ https://goo.gl/FZVNSb
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MORE EPISODES
Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow
OFFICIAL YOUTUBE CHANNEL
Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/c/servicedesignshow
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EPISODE GUIDE
1:53 - First encounter with Service Design.
6:28 - How can we express a service?
14:21 - How many skills do service designers need?
22:28 - What is a service?
27:24 - Expert tip: be an interesting and good human being
29:30 - Big question: what does it mean to be a service receiver?
----------------------------------------
ABOUT XIN XIANGYANG
Twitter ➜ https://goo.gl/RLv8rp
LinkedIn ➜ https://goo.gl/FZVNSb
----------------------------------------
MORE EPISODES
Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow
OFFICIAL YOUTUBE CHANNEL
Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/c/servicedesignshow
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