J.D. Power Utility Podcast, Episode 4 - July 2019
J.D. Power's Utilities practice recaps findings from the recently published 2019 Electric Utility Residential Customer Satisfaction Study, discussing topics such as:
- Operational asset management influencing customer satisfaction
- Utilities leveraging analytics to look after risky assets to improve safety and reliability
- Voice of the customer on maintaining utility infrastructure
- Industry use of chat for engagement in customer care
- Operational asset management influencing customer satisfaction
- Utilities leveraging analytics to look after risky assets to improve safety and reliability
- Voice of the customer on maintaining utility infrastructure
- Industry use of chat for engagement in customer care
Activity