Leadership Strategies for Confronting Our Implicit Biases

Recent events have put the spotlight on some of the nation's most entrenched societal divides, resurfacing the concepts of implicit bias, unconscious bias and anti-bias. In this episode of the MGMA Insights podcast, Jessica Ellis-Wilson, CMPE, Principal, Practical Management Consulting, breaks down what biases are, how they cause unconscious discrimination, and how the best leaders are aware of their own biases and have strategies to neutralize them and ensure an inclusive culture for staff, providers and patients.

You can take the bias test described in the show at https://implicit.harvard.edu

Thanks to Payspan and to CareCredit for sponsoring this week’s show. Learn more about how Payspan can help deliver a better patient payment experience while optimizing practice financial management at https://payspan.com.

And learn more about how CareCredit helps providers deliver a better patient financial experience at carecredit.com/mgmapodcast.

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MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams.