The best managers highly involve those at lower levels (closest to the problems) in the problem-solving process. Employees in those areas tend to understand the problem better and also tend to be more familiar with potential solutions. Therefore, they should be highly engaged in the problem-solving process. The decision-making process on the other hand, falls squarely in the lap of the manager as the final decision must be, by definition, decisive and customer driven. As such, the final choice may not always be popular, but managers need to have a firm grasp on how to go about decision-making nonetheless. Listen in for tips today on how to make the most of this key managerial skill.
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