This week's guest is Cristian Goyzueta. Cristian is relatively new to continuous improvement but had a wealth of knowledge to share. Cristian and Ron covered quite a few different topics, ranging from ISO to visual management and more.  A MP3 audio version of this episode is available for download here.
In this episode you'll learn: 

The quote that inspires Cristian (3:20)
Cristian's background (4:44)
ISO and lean in the service industry (8:30)
Why it's hard to convince leaders to focus on the process (13:10)
Cristian's goals (21:17)
Experimenting with visual management (28:25)
Cristian's final words of wisdom (33:36)

Podcast Resources

Right Click to Download this Podcast as an MP3
Download a Free Audio Book at Audible.com
Cristian on LinkedIn
The Toyota Way to Service Excellence

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What Do You Think?
What are your thoughts on ISO?