In healthcare, there will always be periods when things get a great deal busier than usual. That needs to be viewed as a good thing! Our customers don’t want to be customers in the first place, but as long as they are, we would rather them be our customers rather than the competitor’s down the road, in this economy especially. That concept of being ‘slammed’ thusly needs to be viewed as an opportunity, not as an occasion of defeatist beleaguerment. Make sure we carry an attitude that is up to the challenge of delivering great customer service, especially during our busiest moments!
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