Our customers want to know they are getting the best healthcare possible, just as we would want if in their position. As such, it is critical that we instill in our organizations an expectation that we will deliver that healthcare to the utmost... 1st place, if you will. Even when we fall a little short of perfection, we have a self-correcting, ever-improving attitude to keep the winning expectation in place. In today’s podcast, Clint elaborates on this concept, making certain we don’t settle for 2nd place (or tieing for 2nd) in our daily work. Our customers expect the best of us, no different than we should of ourselves. It is truly easy to feel that ‘healthcare is cool’ when you dominate the field!
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