The ROI of Patient Communications

In this episode of the MGMA Insights podcast, we're joined by Amy Lee, vice president and chief operating officer at Central Maine Medical Group (https://www.cmhc.org/cmmc/). Amy's here today to talk about the keys to better patient communication and using tools to help measure the ROI of those patient communications.

You can hear Amy speak at MGMA’s upcoming Medical Practice Excellence Pathways Conference in May. For more information go to mgma.com/pathwaysconference

Also, check out MGMA’s new Medical Practice Evaluation Tool, a comprehensive, web-based assessment built around MGMA’s practice data and Body of Knowledge Visit MGMA.com/MPET for more information.

Thanks to Doleby for sponsoring this week’s show. Visit fusionnarrate.com/MGMA to see how Fusion Narrate, a cloud-based speech recognition platform by Dolbey, can speech enable your EHR.

If you like the show, please rate and review it wherever you get your podcasts. If you have topics you’d like us to cover, or experts you’d like us to interview, email us at podcasts@mgma.com, or find me on Twitter at twitter.com/MGMADaniel

MGMA Insights is presented by Decklan McGee, Rob Ketcham and Daniel Williams.

Stay safe and thanks for listening.