Harnessing the Power of Pause in Patient Conversations with Dr. Matt Abrahams
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Dr. Matt Abrahams, a communication expert with extensive experience in teaching and coaching, joins us to discuss the intricacies of effective speaking under pressure. His insights are particularly valuable for medical professionals who often face the challenge of delivering complex information spontaneously. Dr. Abrahams emphasizes the importance of preparation, empathy, and strategic pauses in communication to enhance understanding and patient care.
BioDr. Matt Abrahams is a renowned communication expert, author, and educator with decades of experience. He serves as a lecturer in organizational behavior at Stanford University's Graduate School of Business. Dr. Abrahams specializes in strategic communication and effective virtual presenting, helping individuals excel in high-pressure speaking situations through actionable techniques.
Key Highlights and Timestamps00:02.67: Introduction of Dr. Matt Abraham and the theme of the episode.
00:49.802: Dr. Abraham emphasizes the challenge of being put on the spot and how preparation can help.
01:29.96: Gratitude expressed for the opportunity to share insights.
02:04.778: Discussion on balancing scripted content with agility in conversations.
03:43.47: Techniques for making medical explanations accessible and engaging.
05:00.91: Strategies for incorporating patient feedback into healthcare communication.
07:23.726: Mention of tools like Well-Prept to improve patient understanding before visits.
09:13.55: Tips on handling situations where pre-appointment preparation isn't possible.
10:23.5: Advice on getting back on track when conversations veer off course.
12:16.43: Dr. Abraham speaks on the importance of structure in communication to aid clear thinking.
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Disclaimer:
This podcast is for informational purposes only and is not a substitute for professional medical, financial, or legal advice. Always consult a qualified professional for personalized guidance.