How Constructive Criticism Leads to a Strong Team Culture with Kacy Maxwell and Will Guidara

Join us as our host, George Kamel, talks with Kacy Maxwell, the executive director of marketing for EntreLeadership. They role-play an uncomfortable conversation with a team member who was gossiping. Later in the episode, George talks to Will Guidara. Will is a former co-owner of Make It Nice, a hospitality group that included Eleven Madison Park, the NoMad restaurants, Davies and Brook at the Claridge’s hotel, and Made Nice. He shares how to create a great team culture by taking care of your people, which will encourage them to take care of your customers.

You’ll learn:

•      How to have an uncomfortable conversation with a team member

•      How a few ideas created a world-class restaurant

•      The two keys to creating a place people love to work

•      How to position your team to get results

Sign up for The EntreLeadership Podcast takeaways—a weekly email where you’ll get three tangible takeaways and a tactical action step related to that week's episode: https://bit.ly/podcast-takeaways

Support our sponsors:

•      Hite Digital: https://bit.ly/HiteDigital

•      NetSuite: https://bit.ly/NetSuiteEntre

•      Trainual: https://bit.ly/TrainualEntre

Links mentioned in this episode:

•      The EntreLeadership Podcast: https://bit.ly/TheEntreLeadershipPodcast

•      The EntreLeadership Podcast episode about uncomfortable conversations: https://apple.co/3eIMTnk

•      Download the Planning an Uncomfortable Conversation guide: https://bit.ly/3g7VtMT

•      Give us your feedback by leaving a voicemail at 844.944.1070 or emailing entrepodcast@ramseysolutions.com

•      Unreasonable Hospitality by Will Guidara: https://amzn.to/3Mu26oN

•      Learn more and get your EntreLeadership Summit 2023 ticket today: https://bit.ly/3LRiZJH

Learn more about EntreLeadership Events:

•      EntreLeadership Master Series: https://bit.ly/EntreLeadershipMasterSeries

•      EntreLeadership Summit: https://bit.ly/EntreLeadershipSummit

Learn more about EntreLeadership Coaching:

•      Elite: https://bit.ly/3tI2fN8

•      Advisory Groups: https://bit.ly/EntreLeadershipAdvisoryGroups

•      Executive Coaching: https://bit.ly/EntreLeadershipExecutiveCoaching

•      Workshops: https://bit.ly/EntreLeadershipWorkshops

Listen to all the Ramsey Network podcasts anytime, anywhere with the Ramsey Network app: https://apple.co/3eN8jNq

Learn more about your ad choices: https://www.megaphone.fm/adchoices

Ramsey Solutions Privacy Policy

Learn more about your ad choices. Visit megaphone.fm/adchoices