Investing in Team Upskilling and Technology to Improve Efficiency with Preston Lewis, Founder & CEO of Intactic
This episode features an interview with Preston Lewis, Founder and CEO of Intactic, a modern communications company focused on creating human-centric experiences for people at work. Over the last 20 years, Preston has partnered with respected companies to develop and implement communication and behavior change campaigns. He is a sought after employee engagement, internal communications, and enterprise transformation expert and can often be found speaking about the future of work.
In this episode, Amanda sits down with Preston to discuss the modern employee experience, investing in technology and upskilling teams, and how to create a human-centric work experience.
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“We think of [employee experience technology] as a three-legged stool. And of those legs, there's one typically owned by IT, there's another typically owned by People or the HR function. And then a third, we can frame it as Communication, sometimes we frame it as Change. What we do know to be true is that if any of those legs are a little bit shorter than any of the others, that seat isn't flat. And that seat is where employees sit. We as employees are customers, if you will, for using that technology. When we think about employee experience, that's a nice visual we like to have. Not only in terms of one leg being shorter, but if one doesn't exist, then we can't do the right work the right way. What we've seen is organizations that subscribe to a modern employee experience philosophy, it just makes sense. There is a role for different functions to have and we're constantly tuning into which of those legs is as effective as it needs to be to balance out that experience for people.” – Preston Lewis
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Episode Timestamps:
*(02:33): Preston explains the modern employee experience
*(11:35): Segment: Story Time
*(12:19): How Intactic is creating a human-centric experience at work
*(19:54): Segment: Getting Tactical
*(24:57): Key partnerships of employee experience technology
*(31:15): Segment: Ripped From The Headlines
*(36:18): AI use cases in employee experience
*(42:21): Segment: Asking For a Friend
*(42:36): What internal comms technology will look like in the future
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Links:
Connect with Preston on LinkedIn
Listen to TechVerified podcast
Listen to New State of Work podcast