J.D. Power Work-At-Home Podcast - Episode 5

Carl Eckert, Co-founder & CEO of Amelia, joins J.D. Power’s Michael Vermillion and Mark Miller to discuss issues and trends related to the shift to Work-at-Home for customer service operations.

Topics discussed during this podcast include:

-- Employee mental health
-- Personalization in the employee onboarding process
-- Maintaining engagement in a work-at-home environment