MGMA Insights: Sarah Clark on Enhancing the Patient Experience

In this episode of the MGMA Insights Podcast, host Daniel Williams sits down with Sarah Clark, owner of Sarah Clark Consulting, as she dives into the crucial aspects of improving patient experience and increasing profits within medical practices. This discussion explores practical strategies to help medical practice leaders tackle common challenges and elevate their operations.

Major Takeaways:

The 4 Ps to Success: 

• Process: Streamlining administrative workflows to enhance efficiency and reduce patient wait times.
• People: Investing in staff training and development to improve patient interactions and satisfaction.
• Paperwork: Simplifying documentation processes to minimize errors and improve compliance.
• Patients: Focusing on patient-centric care to boost overall satisfaction and loyalty.

Key Strategies for Enhancing Patient Experience: 

• Implementing robust feedback systems to understand patient needs and expectations.
• Utilizing technology to facilitate better communication and streamline appointment scheduling.

Increasing Profits Through Improved Processes: 

• Identifying and eliminating bottlenecks in practice operations.
• Leveraging data analytics to make informed decisions about resource allocation and service offerings.

Resources:
Sarah Clark Consulting 

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Daniel Williams: dwilliams@mgma.com

Ryan Reaves: rreaves@mgma.com

Colleen Luckett: cluckett@mgma.com
Cristy Good: cgood@mgma.com

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