Nothing kills a team’s spirit more than a member who holds the attitude that ‘it’s not my job’. The healthcare profession depends on team players willing to bend and flex with the day as the concept of customer service excellence relies on this ability to deal with the innumerable ‘unpredicted events’ that routinely and randomly sprinkle the day. Obviously, folks should not be doing things they are not licensed/approved to do, but otherwise, if they can pitch in and cover as needed throughout the day, the workplace becomes a much better environment for both the staff and the customers. Make sure your team is on-board!
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