Over the past years, Chief Technology Officer Bill Nguyen’s focus on putting technology in service of customers has helped propel AIA Vietnam to the heights of being the organization’s top performing unit in terms of digital transformation. Was modernizing an “outdated and traditional” industry and challenging the status quo an easy task? We discovered too that Bill actually asked AIA Vietnam’s HR team to avoid hiring anyone with an insurance background - for an insurance company - which sent initial shocks to the company. Saying that Bill’s strategic moves turned out well would be an understatement.

In today’s episode of Vietnam Innovators, we ask Bill Nguyen about the challenges of bringing life insurance into the digital age and what role the startup mindset plays in it.

This episode is brought to you by AIA Vietnam. AIA Vietnam officially started operations in the country in February 2000. Over the last 20 years, AIA Vietnam has been focusing on laying a strong foundation for their sustainable growth through the training and development of their human resources. Today, 20 years after its inception, AIA Vietnam has grown to be a trusted brand in the country. To know more about AIA Vietnam and their services, please visit their website at https://www.aia.com.vn/ or their customer service centers located all over Vietnam.