On this episode of the Winning the Battle for Talent podcast, Scott Killingsworth, Director of Customer Service Advisory at J.D. Power, is joined by Anne Palmerine, Vice President, Customer Engagement and Enrollment Services at UPMC Health Plan, to discuss career advancement in customer service.
They explore identifying and building teams of strong performers, helping agents see their role as a first step in their career, and strategies for clearly defining career paths.
They explore identifying and building teams of strong performers, helping agents see their role as a first step in their career, and strategies for clearly defining career paths.
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