Winning the Battle for Talent Podcast -- EP 3 -- The Supervisor: Part 1

During the latest episode of the “Winning the Battle for Talent Podcast,” our experts discuss:
— The evolution of the supervisor
— How their role evolved with the work-at-home shift
— How to support them so that they can support their agents

EP3 features a discussion with: 

-- Michael Vermillion, Vice President and General Manager of J.D. Power Travel & Hospitality Intelligence.

-- Mark Miller, Practice Leader, Customer Service Advisory, J.D. Power

-- Scott Killingsworth, Director, Customer Service Advisory, J.D. Power
-- Brian Kearney, Sr. Consultant, Customer Service Advisory, J.D. Power and Co-Founder, 5th Talent International
-- Ted Nardin, Sr. Consultant, Customer Service Advisory, J.D. Power and President, 5th Talent International