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🎤Find out how the “beautiful game” and Customer Experience go hand in hand in “The one with the CX Goalkeeper” CX Passport E58 Gregorio Uglioni🎧

⚽How does football (soccer) explain customer experience?

🤝It's not about B2B or B2C...it's H2H

🤩Mauritius. Hawaii. Need I say more?

🥅All players have the same goal...scoring a goal...even if not every player actually scores it

🤣Lies our parents tell us - Green Spaghetti

✅What does REAL "Transformation" look like?

👂GO. SIT. LISTEN. Get next to your front line

🔨Fix the basics. Then think about the WOW experiences

💭“ I think quite a lot of businesses are dreaming of having customers like fans.” - Gregorio

Hosted by Rick Denton, CX Passport guides you through a conversation on customer experience and travel.

Episode resources:

LinkedIn: www.linkedin.com/in/gregorio-uglioni/

Website: www.cxgoalkeeper.com

CX Goalkeeper Podcast: www.cxgoalkeeper.com/podcast