Episode 010 - Locked In - Closing While Socially Distant
Episode 010 - Locked In - Closing While Socially Distant
LOCKED IN - With COVID-19, (Coronavirus), impacting everything we do, how can we as agents help our clients and ensure that closings go off without a hitch--all the while staying at least 6’ apart? In this episode, B, Cate & Producer Christian talk about what we're doing. We also provide suggestions to help agents take care of their clients, while still remaining at safe and healthy distances.
SHOW NOTES
- 02:27 – Part 3 of 4 talking about closings during COVID-19
- 02:55 – Communication with title companies to discuss how they are handling closings.
- 03:14 – Cate: her experience. Individual title companies are handling closing a little differently.
- 04:35 – Get the paperwork before the closing so the client can read and not take up more time at the title company. Basically, sign and go.
- 05:20 – Cate: make sure lender documents come from the lender and title documents come from the title company. Also, remind clients that most documents are “boilerplate” and standardized, so they are getting the majority of information by reading them up front.
- 06:00 – Request those documents at least a week ahead since everyone is working on a skeleton staff.
- 06:05 – Be cautious about identify theft. Ask title company if they have a way to transmit documents securely. Maybe the agent can physically pick them up and deliver them to the client while keeping socially distant and respectful of everyone’s wishes.
- 06:50 – Should agents attend closings? Watch your license law. Indiana requires attendance at closings with some exceptions.
- 08:20 – Cloud based closings. FaceTime or Skype or phone call attendance. Regardless, be there for your client.
- 08:50 – “Be there” for your client. Pay attention, not cooking dinner. Treat it as an appointment and be focused.
- 10:30 – Try to eliminate the number of people in the closing room.
- 10:47 – Cloud based closing and digital signing: software systems are not allowing many of them. They are difficult and have issues. In addition, there are still some documents (ex. deeds) require a “wet signature.”
- 11:30 – Feel clients out to see what they want. First time buyer, attend. Client with experience, don’t physically attend.
- 11:54 – Be proactive. Transfer of items such as keys, documents, etc. Recommend having home scrubbed down.
- 13:20 – Closing gift idea: basket of cleaning supplies.
- 13:37 – Producer Christian: Head of State Department of Health takes 30 minutes for the virus to settle.
- 14:27 – Consider adding language to your contracts (Update: IAR has new addendum/amendment regarding COVID-19)
- 15:35 – Discuss with your managing broker and your client about how to handle
SHOW LINKS
- Margot Robbie Fan Page: http://margot-robbie.us/
- Identity Theft Page of Indiana Attorney General: https://www.in.gov/attorneygeneral/2349.htm
- Skype: https://www.skype.com/en/
- FaceTime: https://apps.apple.com/us/app/facetime/id1110145091
- State Department of Health: https://coronavirus.in.gov/
BETWEEN THE LINES LINKS
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https://www.facebook.com/groups/realestatebetweenthelines/
https://www.facebook.com/Brian-C-Lee-111822417027919/?
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