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🎤🎞️He is DONE with CX! Go beyond “The one where he goes beyond CX” with Vimal Rai Managing Partner, Commercial Excellence Partners in CX Passport Episode 134🎧 What’s in the episode?...🎧

CHAPTERS

0:00 Introduction

3:05 The broken aviation industry

8:55 Why Brussels Airport is a great customer experience

13:00 He is DONE with customer experience

17:45 Contrasting Singapore and Dubai

23:03 1st Class Lounge

28:30 The emotional (revenue driving!) impact of customer experience

32:03 Contact info and closing

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I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

Vimal LinkedIn: https://www.linkedin.com/in/vimalrai/