Irene Deutsch is the managing director and co-owner of Australia's oldest jewellry house, Fairfax & Roberts. After spending 25-years in banking and sales at Macquarie, Goldman Sachs, and ANZ, Irene was ready for a change of scenery, landing her at the 160-year-old jeweller at the start of 2020.
Fairfax & Roberts first opened their doors back in 1858 and continue to hand-craft their signature pieces at their Sydney showroom. It's a business that serves and survives on love and emotion.
I ask Irene about her experience and skills she's gained working with high investment clients and how she's transferred her understanding of customer emotions and motivations to her role at Fairfax & Roberts.
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See omnystudio.com/listener for privacy information.