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🎤🎞️Building communities CX and beyond in “The one with 2 T-Rexes and 2 Pennies” with Mercer Smith VP CX Insights and Community at Partner Hero | CX Passport E116🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction

2:32 Using communities to better the Customer Experience world

4:45 What makes a GOOD community?

9:33 Elevate the customer insights from the front-line

13:59 Providing the support and language for mental wellness

16:08 1st Class Lounge

20:47 How to scale great teams

25:20 A brilliant trait to block the tribalism of CX labels

27:48 What’s next for communities and customer experience?

30:40 Closing and contact information

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Episode resources:

LinkedIn: https://www.linkedin.com/in/smithmercer/

Social Media handles: @mercenator

Website: https://www.mercenator.com/