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🎤Get excited about the Euros, the NFL, the MLB in “The one with amazing fan experience at world famous events” with Matt Lynch of MoonShot in CX Passport episode 83🎧 What’s in the episode?...

🤩World Famous Events. World Famous Fan Experiences

💗Focus on purpose not function to create great experience

👉World famous events understand the front line is their brand

😋Jamón, olives and special potato chips

🙌Making it fun for fan experience volunteers

👷‍♀️Not just theory...getting dirty in operations and front line

Hosted by Rick Denton “I believe the best meals are served outside and require a passport”

💭“We'd much rather be on the ground, when the tournaments going on or at the Super Bowl, or at the MLB London series, or whatever the event is, and be a part of the volunteer experience or be a part of the frontline experience…Back in Super Bowl 5, in Atlanta, we're on the ground at two o'clock in the morning, usually, Super Bowl Sunday morning, we're the first people there to welcome our first teammates to the stadium. And that's a big deal….When it comes to the staff experience, the frontline teammate experience knowing that yes, we need to be there two o'clock in the morning to say good morning, have a cup of coffee or some doughnuts there for these staff” - Matt

Episode resources:

MoonShot: www.mshot.co

MoonShot LinkedIn: www.linkedin.com/company/moonshotpurpose